DXFT’s Salesforce Transformation for Dubai Real Estate

We helped a leading South Asian real estate giant transform property and asset management through scalable digital solutions. With a future-ready platform and enhanced customer engagement, the groundwork was set for long-term success.

Smart Digital Transformation for a Leading South Asian Real Estate Developer

Client Context

A prominent South Asian real estate developer partnered with DX FutureTech to transform their property and asset management processes. With 15,000+ residents across multiple developments, the client needed a smarter way to connect with customers and streamline operations.

Our Business Solution

Reengineered Business Processes
We streamlined the client’s workflows using global best practices to boost operational efficiency and reduce manual effort.
Custom Digital Architecture
Designed a scalable, flexible architecture tailored to the client’s business goals—future-proofing their platform for growth.
End-to-End Property Management System
Built a powerful property management platform to simplify real estate operations and centralize key processes.
Customer Portal and Mobile App
Launched an intuitive portal and mobile app to improve service delivery, enhance transparency, and connect residents with ease.

Project Scope

Salesforce End-to-End Implementation
Complete deployment of Salesforce solutions across departments to unify processes and boost operational efficiency.
Marketing Cloud
Enabled smarter campaign management and better engagement with residents through personalized communication.
Sales Cloud
Simplified sales workflows and improved visibility into leads and conversion pipelines.
Service Cloud with Field Service
Enhanced customer service and enabled efficient management of on-ground field operations.
SAP Integration
Connected Salesforce with SAP for seamless data exchange across financial and operational systems.
Customer Portal (Experience Cloud)
Built a centralized, self-service portal where residents can access services, raise queries, and stay informed.
Customer Mobile App
Launched a mobile application offering anytime, anywhere access to essential services and updates for residents.

Results & Impact

The implementation of this solution empowered the client to manage properties more efficiently and strengthen resident engagement. Operations became more streamlined, customer service improved significantly, and the digital foundation is now ready to support future expansion.